Spotting Great HVAC Customer Service

Spotting Great HVAC Customer Service

Keeping your HVAC system in good condition is a necessity, so the company you hire for maintenance, repairs or an installation needs to take your home comfort seriously. For peace of mind, it’s wise to find a reliable HVAC contractor who offers top-notch customer service. Here are some traits to look for:

Good Reputation

Trustworthy contractors have been in business for years, not months. They have track record of positive online reviews, good feedback on the Better Business Bureau website, and a list of unbiased customers you can contact for references.

Highly Qualified

Professional contractors are fully licensed and have liability and workers’ compensation insurance coverage to protect their customers. They only hire technicians with North American Technician Excellence (NATE) certification that demonstrates their training and skills in HVAC maintenance, repair and installation.

Professional Affiliations

Contractors who take customer satisfaction seriously are members of leading industry associations, such as the non-profit Air Conditioning Contractors of America (ACCA).

Equipment Sizing Knowledge

Good contractors don’t use a rule of thumb for sizing new equipment, or simply go by the capacity of your existing equipment. Instead, they use the latest ACCA-approved software to perform detailed load calculations using Manual J, select the right equipment using Manual S, and check the ductwork design using Manual D.

Estimate Accuracy

Reliable contractors don’t give ballpark estimates over the phone. They visit your home, discuss your needs and expectations, and then thoroughly assess your HVAC system before providing a written repair or replacement estimate.

Sound Efficiency Advice

Contractors worth hiring stay up-to-date on the latest HVAC technology and deal with well-known equipment manufacturers. They can advise you on the most efficient equipment options within your budget and provide estimated operating costs and potential energy savings.

Moderate Pricing

A contractor who gives you a rock-bottom estimate may not do a good job or stand behind their work. To get quality service, narrow down your search to a few contractors with the above-mentioned qualities and then compare prices.

If you’re looking for an HVAC contractor in Monmouth County who makes customer service a top priority, contact Aggressive Mechanical Contractors.

Our goal is to help educate our customers in Monmouth County, New Jersey and surrounding areas about energy and home comfort issues (specific to HVAC systems).

Credit/Copyright Attribution: “Lukiyanova Natalia frenta/Shutterstock”

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