Sooner or later, you’ll have to welcome an HVAC technician into your home to maintain, repair or even replace your heating or cooling system. So how do you find a trustworthy HVAC company, one that will provide quality, professional customer service?
Unfortunately, it’s usually easier to identify poor customer service by an HVAC company. It might be an impolite, sloppily dressed technician who mumbles or doesn’t talk at all; or perhaps a technician who can’t answer simple questions about your HVAC system or the work he’s planning to do. And plenty of HVAC businesses offer adequate service but no more. Yet you want and deserve more than that.
Following are a few signals that the company you’re working with delivers quality customer service:
Before offering an estimate on a significant repair or installation, the HVAC contractor should ask to inspect your heating or cooling system and home. Avoid over-the-phone estimates for big jobs.
The technician(s) should arrive on schedule and come off professionally and politely. The tech sshould confirm that they have been certified by North American Technician Excellence. NATE certification means the technician has comprehensive training and knowledge about general and specific HVAC issues.
The technician should show a keen interest in the issue you’re experiencing with your heating or cooling system, asking questions about the history of the problem, as well as seeking information about your household’s energy habits.
After the technician examines your equipment and situation, he should provide a clear diagnosis of the problem, then outline a plan for resolving the issue, whether with a repair or replacement.
In situations involving a system replacement, whether furnace, A/C, heat pump or whatever, the technician should lay out your alternatives regarding energy efficiency and advanced features. The tech also should plan to conduct a heating or cooling load calculation for your home before recommending a certain sized system. Both undersized and oversized HVAC systems can cause problems in your home.
We’re confident that you’ll see all of these positive costumer service traits when working with the highly trained HVAC technicians at Aggressive Mechanical Contractors in Monmouth County.
Our goal is to help educate our customers in Monmouth County, New Jersey and surrounding areas about energy and home comfort issues (specific to HVAC systems).
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